These terms and conditions (together with the documents referred to in it)
(Terms) tell you the Terms under which Wren Kitchens Limited (we),
supply information on our website (www.wrenkitchens.com
and all associated pages (the Site)) and how you may use the Site.
These terms and conditions refer to the following additional terms, which also apply to your
use of our site:
which sets out the terms on which we process any personal data we collect from you, or that
you provide to us. By using the Site, you consent to such processing and you warrant that
all data provided by you is accurate;
Our Acceptable Use Policy,
which sets out the permitted uses and prohibited uses of the Site. When using the Site,
you must comply with this Acceptable Use Policy;
about the cookies on the Site; and
You should read these Terms carefully before using the Site.
By accessing or using this Site or otherwise indicating your consent, you agree to be bound by
If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
If you have any questions about the Site, please contact
2 Information about us
The Site is operated by Wren Kitchens Limited. We are registered in England and Wales under company number
06799478 and with our registered office at The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL.
Our main trading address is The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our VAT number is 977 7696 30.
3 Using the Site
The Site is for your personal and non-commercial use only.
You agree that you are solely responsible for:
all costs and expenses you may incur in relation to your use of the Site; and
keeping any passwords and account details confidential.
The Site is intended for use only by those who can access it from within the UK. We may accept
orders for delivery to locations outside of the UK although this may depend on certain customs,
legal and other practical restrictions. If you choose to access the Site from locations outside
the UK or place orders for delivery to locations outside the UK, you are responsible for
compliance with local laws where they are applicable
We seek to make the Site as accessible as possible. If you have any difficulties using the Site,
please contact us at email@example.com.
We may prevent or suspend your access to the Site if you do not comply with any part of these terms
and conditions, any terms or policies to which they refer or any applicable law.
We take all reasonable steps to ensure the Site is available 24 hours every day, 365 days per year.
However if the Site is unavailable at any time, for any reason, we shall not be held liable in any way.
4 Intellectual Property and Copyright
You are only permitted to use the Site for your own purposes and you can download and print
material from this Site provided you do not modify any content without consent. You agree not to
adjust to try to circumvent or delete any notices contained on the Site (including any intellectual
property notices) and in particular in any digital rights or other security technology embedded
or contained within the Site.
The copyright and other intellectual property rights in all material on this Site are owned by us
or our licensors and must not be reproduced without our prior consent.
No part of the Site may be reproduced without our prior written consent.
5 Data Protection
Except as expressly set out in these Terms, all use of your personal information will be made in
By registering any of your personal details with us, you are agreeing to allow us to contact you
regarding any of our own products or services. Very occasionally, we may share your details with
carefully selected third parties. However, if your communication preferences show that you have
chosen not to receive information from third parties, then of course your details will not be shared.
6 Accuracy of information and availability of the Site
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot
promise that it will be at all times. Furthermore, we cannot promise that the Site will be fit
or suitable for any purpose. Any reliance that you may place on the information on this Site
is at your own risk.
We have taken care to describe and show products as accurately as possible on our site. Despite
this, slight variations in products may occur for example colours and textures may appear
differently on photographs on our site than they look in reality and colours may also vary
between different batches of production. If you are in doubt please visit one of our showrooms
which can be found using the link on the Site or contact us.
We may update our Site from time to time, and may change the content at any time. However, please
note that any of the content on our Site may be out of date at any given time, and we are under no
obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
7 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such
hyperlinks or references are provided for your convenience only. We have no control over third party
websites and accept no legal responsibility for any content, material or information contained in them.
The display of any hyperlink and reference to any third party website does not mean that we endorse that
third party's website, products or services. Your use of a third party site may be governed by the
terms and conditions of that third party site.
8 Limitation on our liability
death or personal injury caused by our negligent acts or omissions (or those of any of our
employees or agents);
fraud or fraudulent misrepresentation; or
breach of any of the provisions implied into these terms and conditions under the Sale of
Goods Act 1979 (or any other law),
we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a
breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at
the time these Terms are entered into. We are not responsible for indirect losses that happen
as a side effect of the main loss or damage and which are not foreseeable by you and us (such
as loss of profits or loss of opportunity).
9 Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance
beyond our reasonable control including, without limitation, any act, event, non-occurrence, omission
or accident beyond our reasonable control and includes, in particular (without limitation), failure
of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference
by civil or military authorities, national or international calamity, armed conflict, malicious
damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom,
explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics
or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform
in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other
material which is malicious or technologically harmful. You must not attempt to gain unauthorised
access to our Site, the server on which our site is stored or any server, computer or database
connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed
denial-of service attack. By breaching this provision, you would commit a criminal offence under
the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement
authorities and we will co-operate with those authorities by disclosing your identity to them.
In the event of such a breach, your right to use our Site will cease immediately.
11 Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
These Terms are dated 29th Apr 2017. No changes to these Terms are valid or have any effect
unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our new
terms will be displayed on the Site and by continuing to use and access the Site following such changes,
you agree to be bound by any variation made by us. It is your responsibility to check these Terms from
time to time to verify such variations.
If any of these Terms or any provisions of a contract are determined by any competent authority to be
invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent
be severed from the remaining terms, conditions and provisions which will continue to be valid to the
fullest extent permitted by law.
14 Law and jurisdiction
Any dispute or claim arising out of or in connection with this policy's subject matter or formation
(including non-contractual disputes or claims) will be governed by English law. Any dispute or claim
arising out of or in connection with such policy or their formation (including non-contractual disputes
or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15 Competitions and Prize Draws
For your chance to win the kitchen of your dreams, head over to our online kitchen planner,
design your dream kitchen and then submit a photo of the finished design via Facebook,
Instagram or by sending a screenshot to firstname.lastname@example.org.
Once the competition has come to a close, legitimate entries will be pulled from the comments
and placed into an Excel Sheet where they will be numbered. The lucky winner will then be
selected from this numbered list using random.org, a website that produces random numbers
based on atmospheric noise.
Entrants have until 30th April 2018 to submit a design. The selected winner will receive a
£10,000 cheque which is only redeemable on a new kitchen from Wren Kitchens Limited.
By entering the Wren Kitchen: Design Your Dream Kitchen competition on the Wren Kitchens
website (www.wrenkitchens.com), you are agreeing to Wren Kitchens
storing and using your information for marketing purposes. By entering this competition you are
allowing Wren Kitchens to share your design and content on all social media networks
and offline marketing material. You can opt out at any time by unsubscribing by emailing
This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.
By participating you hereby release and hold harmless Facebook from any and all liability
associated with this promotion. Entrants are providing information to Wren Kitchens and not to
Facebook. By submitting your design, you are granting permission for the image(s) to be used by
Wren Kitchens online at www.wrenkitchens.com
and other online and offline communications.
By submitting your entry, you understand and agree that Wren Kitchens has no obligation to
publish an image of your design. You must be the author/copywrite holder of all images or
The following rules apply to this competition:
To enter a competition you must be 18 years old or over at the time of entry.
Competitions are not open to employees (or members of their immediate families) of Wren Kitchens.
Entries must be posted on Facebook, Instagram or a screenshot emailed to email@example.com Facebook entries must tag Wren Kitchens and Facebook and Instagram entries must use the hashtag #winyourdreamkitchen
No responsibility can be accepted for entries that are not received for any reason.
The winner will be the entrant selected by judging panel on the 30th April 2018.
The closing date is as specified, and Wren Kitchens reserves the right to amend the competition end date at any time.
If you win the competition, we will notify you by telephone or e-mail. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.
The prize cannot be transferable to another person.
If an advertised prize is not available, we reserve the right to offer an alternative prize.
Incorrectly completed entries will be disqualified.
Only one design can be submitted per person.
Wren Kitchens reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
16 Appliance Price Match
Wren Kitchens price-match appliances only from the following retailers: AO.com,
Appliance Direct, B&Q, Currys, John Lewis, Magnet and Wickes.
The appliance(s) being matched must be exactly the same product.
The appliance(s) being matched must be in stock and available to order.
The appliance(s) being price-matched must be available for UK mainland delivery.
The appliance(s) being price-matched must be available to deliver to your postcode from the
The price being matched includes all delivery costs and surcharges.
The appliance(s) being price-matched must be brand new.
The price being matched must be a genuine price and not an error.
Offer applies when you buy 5 units or more.
The price match is subject to availability and only applies whilst stocks last.
The price match only applies to orders placed by consumers and the appliance(s) must be intended
for personal use only.
17 Real Kitchens Competition
For your chance to win up to £750, head over to
www.wrenkitchens.com/real-kitchens and shout about your #Wrenovation by submitting photos of
the finished kitchen installation
To enter this competition you must be:
Wren Kitchens customer with a verified order.
18 years old or over at the time of entry.
The prize draw runs on a monthly basis.
All winners will be announced within the 1st week of each month.
If you win a competition, we will notify you by telephone or e-mail. If we cannot
contact you or you do not respond within two weeks, we reserve the right to offer the
prize to another competition entrant.
The prizes for each of the prize draws is as follows, unless otherwise stated: 1st –
£750, 2nd - £500 & 3rd £250 cheque.
You must be a customer of Wren Kitchens and the kitchen photographed must be
the Wren kitchen purchased.
By sharing your details and photographs, you are giving Wren Kitchens
permission to publish it on their website and in any form of marketing activity.
We would like to conduct a case study and have a videographer film the winning entrants
but this is at the entrants discretion.
Only one entry can be made per customer. All duplicate submissions will be ignored.
Wren Kitchens reserves the right to extend the timeframe or withdraw the
prize draw at any point.
Competitions are not open to employees (or members of their immediate families) of
Wren Kitchens reserves the right to decline publication of any photograph
and description where it is considered unsuitable.
You may only submit your photograph and description to one monthly prize draw. Any
additional entry will be ignored.
Incorrectly completed entries will be disqualified.
which tells you how we use any personal information we may collect about you by entering
No responsibility can be accepted for entries that are not received for any reason.
This prize draw is run by Wren Kitchens Limited, The Nest, Falkland Way,
Barton-upon-Humber, DN18 5RL.
By entering the competition you agree for Wren to use the information submitted on its
website and social media.
By entering the competition you agree for Wren to display your kitchen specification for
the purpose of users to explore the objects chosen in your kitchen.
18 Finance Options
With interest free credit you can spread the cost of your new kitchen project for up to five
Minimum spend – £4,000 for two years, £6,000 for three years,
£10,000 for four years and £16,000 for five years
Maximum credit value – £50,000
Available on all kitchens projects and Wren installation services
Credit is provided subject to application and status. Calculator can only provide an example and
does not constitute a formal application.
Finance is available up to £50,000. Applying for finance is subject to application and status.
Wren Kitchens Limited acts as a credit broker and not the lender.
Barclays Partner Finance acts as the lender.
19 NPS Invitations
Reviews must be submitted by 31st December 2018.
The winner will be selected at random to win the £1,000 cash reward.
Only one entry is permitted per person.
The winner will be contacted within seven days of the competition closing.
If a winner does not respond to within 7 days of being notified, then the winner's prize will be
forfeited and Wren Kitchens shall be entitled to select another winner.
The draw is open to UK residents aged 18 or over, other than employees of Wren Kitchens Ltd, its
agencies or their immediate families.
The prize is subject to availability. Wren Kitchens Ltd reserves the right to substitute a prize
of equivalent or greater value if this is necessary for reasons beyond its control. No cash
alternative will be offered for any prize.
By entering the Prize draw you are accepting these terms and conditions.
The winner may be required for promotional activity.
The Prize draw will be governed by English law.