Accessories & Appliances
Door Styles
Advice & Inspiration

General website terms and conditions

1 Introduction

  1. These terms and conditions (together with the documents referred to in it) (Terms) tell you the Terms under which Wren Kitchens Limited (we), supply information on our website (www.wrenkitchens.com and all associated pages (the Site)) and how you may use the Site.

  2. These terms and conditions refer to the following additional terms, which also apply to your use of our site:

    1. Our Security and Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate;

    2. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy;

    3. Our Cookie Policy, which sets out information about the cookies on the Site; and

  3. You should read these Terms carefully before using the Site.

  4. By accessing or using this Site or otherwise indicating your consent, you agree to be bound by these Terms.

  5. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

  6. If you have any questions about the Site, please contact customercare@wrenkitchens.com.

2 Information about us

The Site is operated by Wren Kitchens Limited. We are registered in England and Wales under company number 06799478 and with our registered office at The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our main trading address is The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our VAT number is 977 7696 30.

3 Using the Site

  1. The Site is for your personal and non-commercial use only.

  2. You agree that you are solely responsible for:

    1. all costs and expenses you may incur in relation to your use of the Site; and

    2. keeping any passwords and account details confidential.

  3. The Site is intended for use only by those who can access it from within the UK. We may accept orders for delivery to locations outside of the UK although this may depend on certain customs, legal and other practical restrictions. If you choose to access the Site from locations outside the UK or place orders for delivery to locations outside the UK, you are responsible for compliance with local laws where they are applicable

  4. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at customercare@wrenkitchens.com.

  5. We may prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions, any terms or policies to which they refer or any applicable law.

  6. We take all reasonable steps to ensure the Site is available 24 hours every day, 365 days per year. However if the Site is unavailable at any time, for any reason, we shall not be held liable in any way.

4 Intellectual Property and Copyright

  1. You are only permitted to use the Site for your own purposes and you can download and print material from this Site provided you do not modify any content without consent. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

  2. The copyright and other intellectual property rights in all material on this Site are owned by us or our licensors and must not be reproduced without our prior consent.

  3. No part of the Site may be reproduced without our prior written consent.

5 Data Protection

  1. Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our privacy policy

  2. By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. Very occasionally, we may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen not to receive information from third parties, then of course your details will not be shared.

6 Accuracy of information and availability of the Site

  1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be at all times. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

  2. We have taken care to describe and show products as accurately as possible on our site. Despite this, slight variations in products may occur for example colours and textures may appear differently on photographs on our site than they look in reality and colours may also vary between different batches of production. If you are in doubt please visit one of our showrooms which can be found using the link on the Site or contact us.

  3. We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

  4. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

7 Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

8 Limitation on our liability

  1. Except for:

    1. death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);

    2. fraud or fraudulent misrepresentation; or

    3. breach of any of the provisions implied into these terms and conditions under the Sale of Goods Act 1979 (or any other law),

    we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at the time these Terms are entered into. We are not responsible for indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

9 Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, without limitation, any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

10 Viruses

  1. We do not guarantee that our Site will be secure or free from bugs or viruses.

  2. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

  3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

11 Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

12 Variation

These Terms are dated 29th Apr 2017. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

13 Severability

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14 Law and jurisdiction

Any dispute or claim arising out of or in connection with this policy's subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such policy or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15 Competitions and Prize Draws

  1. For your chance to win the kitchen of your dreams, head over to our online kitchen planner, design your dream kitchen and then submit a photo of the finished design via Facebook, Instagram or by sending a screenshot to wrenmarketing@wrenkitchens.com.

    Once the competition has come to a close, legitimate entries will be pulled from the comments and placed into an Excel Sheet where they will be numbered. The lucky winner will then be selected from this numbered list using random.org, a website that produces random numbers based on atmospheric noise.

    Entrants have until 30th April 2018 to submit a design. The selected winner will receive a £10,000 cheque which is only redeemable on a new kitchen from Wren Kitchens Limited.

  2. By entering the Wren Kitchen: Design Your Dream Kitchen competition on the Wren Kitchens website (www.wrenkitchens.com), you are agreeing to Wren Kitchens storing and using your information for marketing purposes. By entering this competition you are allowing Wren Kitchens to share your design and content on all social media networks and offline marketing material. You can opt out at any time by unsubscribing by emailing wrenmarketing@wrenkitchens.com.

  3. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. By participating you hereby release and hold harmless Facebook from any and all liability associated with this promotion. Entrants are providing information to Wren Kitchens and not to Facebook. By submitting your design, you are granting permission for the image(s) to be used by Wren Kitchens online at www.wrenkitchens.com and other online and offline communications.

  4. By submitting your entry, you understand and agree that Wren Kitchens has no obligation to publish an image of your design. You must be the author/copywrite holder of all images or designs submitted.

  5. The following rules apply to this competition:

    1. To enter a competition you must be 18 years old or over at the time of entry.

    2. Competitions are not open to employees (or members of their immediate families) of Wren Kitchens.

    3. Entries must be posted on Facebook, Instagram or a screenshot emailed to wrenmarketing@wrenkitchens.com Facebook entries must tag Wren Kitchens and Facebook and Instagram entries must use the hashtag #winyourdreamkitchen

    4. No responsibility can be accepted for entries that are not received for any reason.

    5. The winner will be the entrant selected by judging panel on the 30th April 2018.

    6. The closing date is as specified, and Wren Kitchens reserves the right to amend the competition end date at any time.

    7. If you win the competition, we will notify you by telephone or e-mail. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.

    8. The prize cannot be transferable to another person.

    9. If an advertised prize is not available, we reserve the right to offer an alternative prize.

    10. Incorrectly completed entries will be disqualified.

    11. Only one design can be submitted per person.

    12. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

    13. Wren Kitchens reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

16 Appliance Price Match

  1. Wren Kitchens price-match appliances only from the following retailers: AO.com, Appliance Direct, B&Q, Currys, John Lewis, Magnet and Wickes.

  2. The appliance(s) being matched must be exactly the same product.

  3. The appliance(s) being matched must be in stock and available to order.

  4. The appliance(s) being price-matched must be available for UK mainland delivery.

  5. The appliance(s) being price-matched must be available to deliver to your postcode from the retailer.

  6. The price being matched includes all delivery costs and surcharges.

  7. The appliance(s) being price-matched must be brand new.

  8. The price being matched must be a genuine price and not an error.

  9. Offer applies when you buy 5 units or more.

  10. The price match is subject to availability and only applies whilst stocks last.

  11. The price match only applies to orders placed by consumers and the appliance(s) must be intended for personal use only.

17 Real Kitchens Competition

  1. For your chance to win up to £750, head over to www.wrenkitchens.com/real-kitchens and shout about your #Wrenovation by submitting photos of the finished kitchen installation

    1. To enter this competition you must be:

      1. Wren Kitchens customer with a verified order.

      2. 18 years old or over at the time of entry.

    2. The prize draw runs on a monthly basis.

    3. All winners will be announced within the 1st week of each month.

    4. If you win a competition, we will notify you by telephone or e-mail. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.

    5. The prizes for each of the prize draws is as follows, unless otherwise stated: 1st – £750, 2nd - £500 & 3rd £250 cheque.

    6. You must be a customer of Wren Kitchens and the kitchen photographed must be the Wren kitchen purchased.

    7. By sharing your details and photographs, you are giving Wren Kitchens permission to publish it on their website and in any form of marketing activity.

    8. We would like to conduct a case study and have a videographer film the winning entrants but this is at the entrants discretion.

    9. Only one entry can be made per customer. All duplicate submissions will be ignored.

    10. Wren Kitchens reserves the right to extend the timeframe or withdraw the prize draw at any point.

    11. Competitions are not open to employees (or members of their immediate families) of Wren Kitchens.

    12. Wren Kitchens reserves the right to decline publication of any photograph and description where it is considered unsuitable.

    13. You may only submit your photograph and description to one monthly prize draw. Any additional entry will be ignored.

    14. Incorrectly completed entries will be disqualified.

    15. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

    16. No responsibility can be accepted for entries that are not received for any reason.

    17. This prize draw is run by Wren Kitchens Limited, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL.

    18. By entering the competition you agree for Wren to use the information submitted on its website and social media.

    19. By entering the competition you agree for Wren to display your kitchen specification for the purpose of users to explore the objects chosen in your kitchen.

18 Finance Options

  1. With interest free credit you can spread the cost of your new kitchen project for up to five years.

    • Minimum spend – £4,000 for two years, £6,000 for three years, £10,000 for four years and £16,000 for five years
    • Maximum credit value – £50,000
    • Representative 0%APR
    • Available on all kitchens projects and Wren installation services
  2. Credit is provided subject to application and status. Calculator can only provide an example and does not constitute a formal application.

  3. Finance is available up to £50,000. Applying for finance is subject to application and status.

  4. Wren Kitchens Limited acts as a credit broker and not the lender.

  5. Barclays Partner Finance acts as the lender.

19 NPS Invitations

  1. Reviews must be submitted by 31st December 2018.

  2. The winner will be selected at random to win the £1,000 cash reward.

  3. Only one entry is permitted per person.

  4. The winner will be contacted within seven days of the competition closing.

  5. If a winner does not respond to within 7 days of being notified, then the winner's prize will be forfeited and Wren Kitchens shall be entitled to select another winner.

  6. The draw is open to UK residents aged 18 or over, other than employees of Wren Kitchens Ltd, its agencies or their immediate families.

  7. The prize is subject to availability. Wren Kitchens Ltd reserves the right to substitute a prize of equivalent or greater value if this is necessary for reasons beyond its control. No cash alternative will be offered for any prize.

  8. By entering the Prize draw you are accepting these terms and conditions.

  9. The winner may be required for promotional activity.

  10. The Prize draw will be governed by English law.

Book a home measure appointment Book a showroom appointment