Installation
Frequently Asked Questions
What is and isn't included in the installation service?
The installation service includes the installation of cabinets and countertops only. Wren will install any appliances purchased from Wren into the correct aperture or opening, but this does not include connections. This work must be carried out by a fully licensed and competent person.
The installation quote does not cover any building works including flooring, plastering, tiling, or any other electrical or gas works. The installer may be able to complete this work in which you would need to discuss this directly, please be aware Wren would not be liable for such works.
What are additional works?
Additional works are agreed between you and your installer, this would include gas hob connection, water connection and any electrical work that may be required within your kitchen.
Does the installation service include additional works?
The installation service does not include any additional works, however, your contractor may be able to quote you for any additional work privately. This would need to be discussed with your contractor directly.
What preparation do I need to do ahead of my installer arriving?
Your appointed installer would require there to be a clear working space, ensuring all cabinets are emptied prior to the kitchen removal and ensure any necessary additional works are carried out prior to your kitchen installation.
What time will my installer start?
Your installer will contact you prior to your installation date to confirm a time of arrival.
Who can I contact during my installation?
During your installation any issues can be discussed directly with your contractor, or you can contact our Customer Support Team on 1-855-701-9090.
What happens if my installer does not arrive?
If your installer does not arrive you should contact our Customer Support Team on 1-855-701-9090 as soon as possible.
I have a damaged item, who can I contact?
We would kindly advise you to highlight this to our Customer Support Team on 1-855-701-9090, and we would be more than happy to have this resolved as quickly as possible.
When will my template appointment take place?
Our dedicated Quartz or Granite supplier will make direct contact with you during the run up to your kitchen delivery to pre-book a template appointment.
What do I do if my appliance develops a fault?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
Installation Guides
Easy to follow video guides for every step of installing your new kitchen as well as downloadable PDF guides.
View Installation Guides