Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event there are any damages, you can report this to our Customer Support Team on 1-855-701-9090.
In order to ensure your order is correct, we carry out two item checks before dispatch and we also barcode, photograph, and video all items. Please ensure you check all items delivered on your receipt and report any discrepancies as soon as possible.
A tracking number will be provided on the day of your delivery and can be tracked on the FedEx website.
Anyone over the age of 18 will be able to accept the delivery on your behalf.
Unfortunately, an unexpected consequence of COVID-19 has been a dramatic increase in the worldwide demand for domestic appliances. This surge in demand came at the same time as many of the major domestic appliance brands were struggling to re-open their manufacturing plants and as a result there is now some disruption to the supply of these goods around the world.
Rest assured we are working tirelessly to rectify this and will contact you as soon as we have an update.
All our deliveries are routed in the most efficient and economical way; therefore, we are unable to always confirm your preferred time slot. Our Customer Support Team will endeavour to provide a delivery time frame 2-3 days prior, and our team will also contact you on the day with an estimated time of arrival.
If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date for you, this will be subject to an administrative charge.
Easy to follow video guides for every step of installing your new kitchen as well as downloadable PDF guides.View Installation Guides