Fitted kitchens FAQs
(Covid-19) Are you still delivering and will my kitchen delivery be affected?
Whilst our showrooms are all closed to the public, we are continuing to fulfil outstanding customer orders in these incredibly difficult times and your delivery should not be affected.
You will receive our normal notifications along with a text on the day with your scheduled delivery time slot.
(Covid-19) I’ve paid for a Wren Installation service. Will my installation go ahead on the agreed date as normal?
We continue to serve and will arrive to install your kitchen as normal. Our installation teams are taking extra precautions to ensure they comply with government guidelines.
We understand that some of our customers and families may be self isolating, if this is the case please call us as a matter of urgency on 0345 127 7008 so that we can make arrangements to rearrange.
(Covid-19) I have been financially impacted by Covid-19. Can I take a payment holiday from my finance?
If you have been financially impacted by the coronavirus outbreak please call Barclays Partner Finance directly who may be able to help.
Telephone: 0800 15 22 888
Opening Hours: Monday – Saturday 9am – 9pm
(Covid-19) I am trying to install my kitchen and need help with fitting guidance.
Our Customer Service Team are unable to give fitting advice. We have however, made some handy installation guides. You can access them here https://www.wrenkitchens.com/installation-guides
How does the “recommend a friend” scheme work?
Please visit https://www.wrenkitchens.com/recommend-a-friend which tells you all you need to know about our recommend a friend scheme and how to claim your reward.
How are your kitchens so competitively priced?
Here at Wren Kitchens, we pride ourselves on selling our fully assembled Infinity and Infinity Plus kitchens at lower prices than the flat-packs offered by other manufacturers and retailers.
Where are your cabinets manufactured?
All of our cabinets are manufactured in two of our state-of-the-art factories here in Yorkshire and Lincolnshire. To find out more about our manufacturing processes, please click here.
Do you offer an installation service?
Yes, at Wren Kitchens we offer a full installation service to ensure the fitting of your kitchen goes as smoothly as possible.
Do you offer a home measurement service?
Yes, one of our specialist surveyors will visit your home to measure your room and identify utilities and services. It is a non-invasive survey meaning they will not move any floor coverings or fixtures during their visit.
The home measure will typically take between 30-60 minutes. Your measurements will then be sent back to your Wren Designer and we will be in touch to arrange a Design Appointment in one of our showrooms at a time that suits you.
Do you offer a free design service?
Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our expert designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn't be easier.
Do you offer a guarantee on your kitchens?
Yes, all kitchens come with a guarantee to give you peace of mind. The guarantee covers all units, doors, hinges and handles.
Infinity: 20 year guarantee - Infinity Plus: 25 year guarantee
Where is the wood sourced from to manufacture your kitchens?
We only use wood from responsible origins and are focused on making all of our kitchens as environmentally friendly as possible. To find out more about our environmental projects, please visit The Wren Way.
What type of payment methods do you accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash or cheque, if you prefer.
When do I need to pay?
A 10% deposit is required when your order is placed. The remaining balance will be required 28 days before delivery of your kitchen. We also offer a Buy Now, Pay Later option, with no interest if paid back within a year of your kitchen being delivered. Please see our finance page for further details.
Do you offer any finance options?
Yes, we offer a number of flexible finance options, including Buy Now, Pay Later, with no interest if paid back within a year of your kitchen being delivered. Please see our finance page for further details.
How quickly will you be able to deliver my new kitchen?
We normally can offer you a delivery time within four weeks of placing your order. As all kitchens are manufactured by us and are made specifically to your order, we can alternatively hold delivery on your kitchen for as long as is necessary with no further charge.
We will contact you seven days before your delivery to confirm the day we are in your area, and to advise a morning or afternoon delivery slot.
Who can I speak to once my order has been placed?
If you have purchased installation with your new kitchen, you will be assigned a Personal Account Manager from our head office who will keep you updated with the progress of your order and will be your main point of contact for any questions you may have. Customers who haven't purchased installation should deal with the designer at the local showroom you purchased your kitchen from.
Can I change my existing order?
All units are made to order, so if you have any changes to the order, they must be advised a minimum of 28 days before delivery. As your kitchen is made to order, you cannot cancel or amend any items after this date and once the contract has been signed.
How can I change my delivery address?
Customers who have purchased installation should contact your Personal Account Manager if you have any changes to your contact details. If you haven't purchased installation please contact your local showroom who will be happy to help.
What happens if I'm not there when delivery is attempted?
If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of £150.
What if my order arrives incomplete?
In order to ensure your order is correct, we carry out two item checks before dispatch and we also barcode, photograph and video all items. Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 72 hours.
What if my product arrives damaged?
Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please call us on 0345 127 7008 to arrange a home collection. Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customized by you.
If you would like to read our complaints policy, please click here.