Wren Kitchens is the UK's largest, specialist kitchen retailer and we are committed to providing products and services of the highest standard. Installing a new kitchen is a major renovation project and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Wren will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, The Furniture Ombudsman.
The Contact Centre is open from 9am to 5.30pm Monday to Saturday
If you are dissatisfied with the outcome then you may request that the case is reviewed by a senior representative within the Customer Care team.
If you remain dissatisfied with the outcome of the review then you can refer the decision to the government approved organisation, The Furniture Ombudsman. The Furniture Ombudsman will review your case and may request further information from you or from us. Any decision they make will be binding upon us.
You can find out more information on The Furniture Ombudsman here https://www.thefurnitureombudsman.org/