Installation

The installation service offered by Wren includes the installation of the units, décor accessories, handles, tekwall, flooring and appliances (not including connections) supplied by Wren. Anything outside of this is classed as supplementary works and is not included in the installation costs, for example this would be the gas connection of the hob. Wren do not co-ordinate or manage any of the supplementary works and this would be between you and your chosen installer to undertake the works.

This is installation of the units, décor accessories and appliances supplied by Wren. For a full list of what is included, please refer to the ‘Guide to Wren approved installation works’ in your charter pack.

Supplementary works are additional works agreed between you and your installer, this would include gas hob connection, water connection and any electrical work that may be required within your kitchen.

Wren installation does not include any supplementary works, however, your Wren approved installer may be able to carry this out for you privately. This would need to be discussed with your installer directly. Please note TekBrick is supplementary work and would not be carried out by your Wren installer.

Your Wren approved installer will require there to be a clear working space, ensure all cupboards are emptied prior to the kitchen removal and ensure any works are carried out prior to the start of your kitchen installation. This is to ensure that there are no unnecessary delays to your kitchen installation.

Your installer will contact you prior to your installation date to confirm a time of arrival.

During your installation you can discuss any issues with your Wren installer. They're in the best position to resolve any queries you may have.

If your installer does not arrive you should contact your Installation Coordinator on 0345 127 7008 as soon as possible.

The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly. They will require information from the appliance ratings plate. Click on the brand of your appliance and this will direct you to their page to confirm the information required. (Bosch, Neff, AEG, CDA, Matrix, Faber, Zanussi, Miele, Stoves, Samsung, Hoover)

We aim to book your Quartz or Granite worktop template on day 4 or 5 of your Wren installation. Your installation co-ordinator will liaise directly with your installer to ensure this is booked in accordance with the progress of your kitchen installation.

We would kindly advise to highlight this to your Wren installer who will be able to contact their dedicated team at our head office and have this resolved as quickly as possible. Any required replacements will be placed on the soonest available delivery.

We would advise to contact the gas board and the original installer who conducted the gas works in your home.

We would advise contact the original installer or plumber who carried out the plumbing works.

Should you need to make any adjustments to your doors or drawers, please click here to see our handy installation guides on how to do this.

A brand new stainless steel sink will be more susceptible to scratches during the first few uses, however, these should disappear after a few days. Stainless sinks are scratch-resistant, but not scratch-proof. With extra care and maintenance, your sink will become more scratch-resistant and will look its best for longer.