Frequently Asked Questions
If you have purchased Quartz, Granite or Corian worktops a template appointment will be required. This is the process of measuring up for your specialist worktops using a laser. The template forms a plan for us to be able to produce the worktops that are completely bespoke to your kitchen.
Typically, a template appointment takes between 1–3 hours. This is dependent on the size and design of the kitchen. The installation will take between 2–3 hours, also dependant on the size and complexity of the kitchen design.
Our worktop team book all template dates in at a set lead time to ensure all our customers get their worktops as soon as possible. The earliest template date within your area is always provided. Should any earlier template dates become available our team will call you as soon as possible to offer a new date.
You or your appointed representative must be present during the template and installation. The templating will finalise vital decisions regarding your worktops including position of joints, overhangs, and other key finishing touches. Click here for our Xena Quartz Brochure to find out more details.
You must also be present at installation to ensure you are happy with the worktops and you can discuss any questions with our worktop installers.
Once the template has been completed changes cannot be made. It is vital you are on site for your template so you can confirm any changes, this allows our team to begin production of your worktops as quickly as possible.
A time slot will be provided the day before the visit. We are unable to provide a time slot any sooner than this.
Our templating and installation team will need to be able to park as close as possible to the entrance to your home. So please make a space on your drive, reserve a place on the street or get a permit if one is required.
The production of Xena Quartz and Granite worktops can take from 7 to 10 working days dependant on the complexity of the order. After the template has been completed your installation date will be emailed over to you within 48 hours. However as having a new kitchen is a big job, we provide temporary sink and worktop, so our customers don't have to go without whilst the new tops are getting produced. The lead time for our Corian worktop is 10-14 working days.
Our worktop installers will ensure all the appliances, sinks and taps fit into their respective cut-outs but will not connect the appliances.
The following cleaning instructions are applicable for our Quartz, Granite and Corian worktops. For a daily clean, we would advise to use warm soapy water and a soft white cloth.
For a more thorough weekly clean we recommend using window cleaner and a soft cloth. Please ensure the worktops are dried thoroughly.
Should you experience any stubborn stains on your worktops, Bar Keepers Friend cream can be applied to a non-abrasive scourer, using light circular movements should remove the mark. Once the mark has lifted, wipe with a soft cloth and dry thoroughly.
For our laminate worktops you can view our care guide here.
Sink grooves have a standard length of 440mm. Sink grooves are useful to help collect water around the sink area. Sink grooves are slightly sloped but water that collects in the grooves should be wiped away.
Our worktops come in a range of different materials, from laminate to luxury materials such as granite and quartz. Our Quartz worktops are perfect for every home and are available in 19 dramatic colours and effects. Our advanced engineering process combines the natural beauty of stone with all the benefits of modern technology. Alternatively, our real wood Timber worktops are a great option for adding a unique charm to your kitchen. To view our worktop range in more detail, click here.
Easy to follow video guides for every step of installing your new kitchen as well as downloadable PDF guides.View Installation Guides