Wren Kitchens Limited (“we” “us”
“our”) are committed to protecting and respecting your privacy.
For the purposes of data protection legislation, we are the data controller and we will process
your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and
national laws which relate to the processing of personal data. Please read the following carefully
to understand our views and practices regarding your personal data and how we will treat it.
2 Visitors to our website
We may collect and process personal data about you in the following circumstances:
when you complete forms on our website at www.wrenkitchens.com (
“Website”). This includes where you complete our ‘Book your
free showroom appointment’, ‘Book your free home measure’ and ‘Request your brochure’ forms.
We will collect details such as your name, address, email address and telephone number
so we can contact you about the services you have requested and respond to your enquiry;
whenever you provide information to us when reporting a problem with our Website, making
a complaint, making an enquiry or contacting us for any other reason. If you contact us,
we may keep a record of that correspondence;
details of your visits to our Website (including, but not limited to, traffic data,
location data, weblogs and other communication data, and the resources that you access)
to help us build a profile of our users. This data will be aggregated or statistical,
which means that we will not be able to identify you individually. For information on
whenever you disclose your information to us, or we collect information from you in
any other way, through our Website.
whenever you recommend a friend or accept a recommendation as part of our referral
We may also collect data in the following ways:
We may collect information about your device, including where available your
Internet Protocol address, for reasons of fraud protection. We may also collect
information about your device’s operating system and browser type, for system
administration and to report aggregate information to our advertisers. This is
statistical data about our users' browsing actions and patterns, and does not identify
We place a cookie on your machine with an ID that allows us to track how you use our
Site now and in the future. We may also join this website behavioural data with other
data sources. We use this to help us improve our website, service and marketing efforts.
For detailed information on the cookies we use and the purposes for which we use them
We may use your personal data for our legitimate interests in order to:
provide you with information, or services that you requested from us;
allow you to participate in interactive features of our Website, when you choose to do
ensure that content from our Website is presented in the most effective manner for you
and for your device;
improve our Website and services;
process and deal with any complaints or enquiries made by you; and
contact you for marketing purposes where you have signed up for these (see section 7
for further details).
Our Website may, from time to time, contain links to and from the websites of third
parties. Please note that if you follow a link to any of these websites, such websites
will apply different terms to the collection and privacy of your personal data and we do
not accept any responsibility or liability for these policies. When you leave our
Website, we encourage you to read the privacy notice/policy of every website you visit.
We will collect details such as your name, address, telephone number and email address when you
order goods or services from us in one of our showrooms or over the phone. We will use this
information to process your order, comply with our contractual obligations and, where you have
set up an online account with us, to help manage your account. We may also
collect contact details from you relating to a third party we may contact (with your consent) to
discuss an order which you have placed. We may also use your information including your address
and the type of product purchased from us to help inform the sale of our products to future
In order to perform our contract with you, we may also need to share personal data with third
parties such as payment providers, suppliers, postal service or other delivery organisations and
installers, in order to assist in the delivery and performance of the goods and services you
We may also instruct third parties to conduct customer experience surveys on our behalf.
We may also publish your feedback on our Website and in other marketing materials (subject to
obtaining your prior consent where necessary).
We will also use your personal data in the ways described in sections 6, 7 and 9 of this policy.
4 IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and
you fail to provide the data when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example to provide you with our goods or services). In this case, we
may have to cancel the order you have placed with us, and we will notify you if this is the case at that
In addition to the uses described in sections 2-3 above, where you have purchased our products
or services, indicated that you would like to receive marketing correspondence from us,
subscribed to our mailing lists or newsletters, entered into any of our competitions or provided
us with your details at networking events, we may use your personal data for our legitimate
interests in order to provide you with details about our goods and services which we think may
be of interest.
You have the right to opt-out of receiving marketing correspondence from us at any time. To
opt-out of receiving such information you can:
log onto your online account and amend your preferences;
click the unsubscribe button contained in any marketing email which we send you; or
email us at firstname.lastname@example.org providing
us with your name and contact details.
We may contact you in order to obtain third party contact details for third parties who have provided
you with installation or other related services. If you are a third party which has provided a related
service to our customer, you may be contacted by Wren.
6 Monitoring and recording
We may monitor and record communications with you (such as telephone communications) for the purpose
of quality assurance, training, fraud prevention and compliance.
We have CCTV cameras installed in our premises and in our delivery vehicles for the purpose of
crime prevention and for health and safety reasons.
We have a vision camera installed in several of our showrooms, the purposes of which is to track
footfall in our stores. The camera converts a video still of an individual into anonymised information.
Gender and age are estimated by the system and converted into data. The image does not leave the
local system and within a few minutes is deleted, leaving anonymised data behind. This anonymised data
is stored separately and kept indefinitely. No biometric data is stored.
We may also take photos of the products delivered and/or installed at your property in order to
demonstrate the delivery and performance of products and services to you.
7 Credit checking
Where prospective customers want to benefit from our customer finance options to purchase our
goods and/or services, we will carry out credit checks via a third party credit reference
We require credit checks to be undertaken:
so that we can make credit decisions about you; and
to prevent fraud and money laundering.
Our search will be recorded on the files of the credit reference agency.
Other credit businesses may use your information to:
make credit decisions about you and the people with who you are financially associated;
trace debtors; and
prepare and detect fraud and money laundering.
If you receive a low credit score, we reserve the right not to supply you with goods or services
on credit and to require a different form of payment for the goods or services you wish to
If you provide false or inaccurate information and we suspect fraud, we will record this.
8 Legal basis for processing your personal data
We will only use your personal data where the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
for performance of a contract we enter into with you;
where necessary for compliance with a legal or regulatory obligation we are subject to;
for our legitimate interests (as described within this policy) (but only if your
interests and fundamental rights do not override these interests).
9 Disclosure of personal data to third parties
As well as set out elsewhere in this policy, we may disclose your information to the following
parties, because we have a legitimate interest in doing so:
our group companies (including our subsidiaries, our holding companies and any
subsidiaries of our holding companies as defined in Section 1159 of the Companies Act
staff members and third party suppliers in order to facilitate the provision of goods
or services to you;
our affiliated entities to support internal administration;
IT software providers that host our Website and store data on our behalf;
our professional advisers including consultants, legal advisors, bankers and insurers;
HM Revenue and Customs, regulators and other authorities who require reporting of
processing activities in certain circumstances;
to third party organisations who provide us with information on an anonymised basis
about customer demographics and expenditure; and
to third parties with whom we may in the future negotiate a sale, transfer or merger of
We may also disclose personal data to the police, regulatory bodies, legal advisors or similar
third parties where we are under a legal duty to disclose or share personal data in order to
comply with any legal obligation, or in order to enforce or apply our website terms and
conditions and other agreements; or to protect our rights, property, or safety of our customers,
We will not sell or distribute personal data to other organisations without your approval.
10 Cross-border data transfers
Our IT software providers and developers may process your personal data to the United States and
other jurisdictions outside the European Economic Area (‘EEA’). We will ensure that adequate
levels of protection approved by the European Commission are in place for the security of the
processing of your personal data outside the EEA.
11 Data security
Where we have given you (or where you have chosen) a password which enables you to access
certain parts of our Website, you are responsible for keeping this password confidential. We ask
you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of
your information transmitted to our Website; any transmission is at your own risk.
Information you provide to us is shared on our secure servers. We have implemented appropriate
physical, technical and organisational measures designed to secure your information against
accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit
access to personal data to those employees, agents, contractors and other third parties that
have a legitimate business need for such access.
Visitors to The Nest and our manufacturing sites will be required to register their details on a
third party visitor management system. The system will record personal data and a photograph will
also be taken before access to site is granted. This data will be stored on a cloud platform and
deleted after a period of time, in line with our data retention policy. We require these details
to give us visibility of who is onsite to ensure site security and safety.
13 Access to, updating, deleting and restricting use of personal data
It is important that the personal data we hold about you is accurate and current. Please keep
us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal
data in certain circumstances, and to withdraw your consent to the processing of your personal
data where this has been provided, although we may have the right to process your data without
your consent in certain circumstances, as set out elsewhere in this policy. You also have the
right to access information held about you and for this to be provided in an intelligible form.
If you would like a copy of some or all of your personal information, please send an email to
our Data Protection Officer at email@example.com
. In certain circumstances we reserve the right to charge a reasonable fee to comply with
You can also ask us to do the following (although please see section 12.4, which might apply to
update or amend your personal data if you feel this is inaccurate;
remove your personal data from our records entirely;
send you copies of your personal data in a commonly used format, and transfer your
information to another entity; or
restrict the use of your personal data.
If you make this type of request we may request specific information from you to help us confirm
your identity and verify your request. Data protection legislation may allow or require us to
refuse your request. If we refuse your request we will inform you of the reasons why, subject to
any legal or regulatory restrictions.
Please send any requests relating to the above in writing to our Data Protection Officer at
firstname.lastname@example.org specifying your name and the
details of your request.
14 Retention of personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
To determine the appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal data, the potential risk of harm from unauthorised use or
disclosure of your personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the applicable legal
Details of retention periods for different aspects of your personal data are available upon
request by contacting us on email@example.com.
15 Right to withdraw consent
Where you have provided your consent to the collection, processing and transfer of your personal data,
you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent,
if applicable, please contact us at firstname.lastname@example.org.
policy will be posted on this page. We will notify you if there are any changes to this policy that
materially affect how we collect, store or process your personal data. If we would like to use your
previously collected personal data for different purposes than those we notified you about at the time
of collection, we will provide you with notice and, where required by law, seek your consent, before
using your personal data for a new or unrelated purpose. We may process your personal data without your
knowledge or consent where required by applicable law or regulation.
17 Contact us
comments or requests regarding this policy or how we use your personal data please contact our Data
Protection Officer at email@example.com. This is in
addition to your right to contact the Information Commissioners Office if you are unsatisfied with our
response to any issues you raise. The contact details for the ICO can be found here:
Last updated: 4th September 2019