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Wren Kitchens security & privacy

Wren Kitchens is committed to respecting your privacy.

Security & privacy

Wren Kitchens is committed to respecting your privacy. This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the Data Protection Act 1998, the data controller and website operator is Wren Kitchens Limited, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL, under company number 06799478 (we or us).

This policy (together with the documents referred to in it) tell you about how we will use your personal information when you visit ( and any associated pages (the Site))

Personal data which we may collect about you

In general, you can visit the Site without revealing any personal information about yourself. When we do collect information regarding visitors to our Site, this information is required in order to contact you for an appointment, for example we may request information from you, such as your, name, address, contact telephone numbers and e-mail address and may contact you by e-mail, telephone or post. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your enquiry or conduct a survey for example. We do our best to maintain the accuracy of any personal information you do supply to us.

You can help us update and maintain the accuracy of any personal information you supply by notifying us of any changes to your address, title, telephone numbers or e-mail address.

If you contact us, we may keep a record of that correspondence.

We may monitor your use of the Site through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us to improve and personalise our service to you.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any accounts you hold with us;
  • research, statistical analysis and behavioural analysis;
  • customer profiling and analysing your purchasing preferences;
  • marketing—see 'Marketing and opting out', below;
  • fraud prevention and detection;
  • billing and order fulfilment;
  • credit scoring and credit checking;
  • to notify you of any changes to the Site or to our services that may affect you;
  • security vetting; and
  • improving our services.

Credit checking

To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Marketing and opting out

If you have given permission, we may contact you by mail or email about products, promotions, or special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time by logging on to your account and amending your promotional preferences.

Information disclosure

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Very occasionally, we may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen not to receive information from third parties, then of course your details will not be shared.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or to protect the rights, property, or safety of Wren Kitchens Limited, our customers, or others. This includes exchanging of information with other companies and organisations for the purposes of fraud protection and credit risk control.

If you purchase any products from the Site, you give your permission for us to share your data (including personal data) with third parties (including, but not limited to, our fitters, our suppliers and any person who you nominate (either at the time of your Order or at a later date) to be able to speak to us on your behalf) as necessary to enable us to perform our obligations under our contract with you.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Future changes

Our security and privacy policy may be updated from time-to-time and we will update this page accordingly.

Your rights

You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you; and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should log in to ‘My Account’, click 'My Promotional Preferences’, uncheck ‘Please tick to subscribe to future offers and deal emails’, and apply the changes.  This will ensure you no longer receive promotional emails.

Your personal privacy is important to us

At Wren we are committed to help you find the best quality and service at the lowest possible price and we will do this whilst ensuring the integrity of any personal information you may share with us. If you have any concerns, questions, comments or requests please contact the Compliance Manager, Wren Kitchens Limited, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL.

Any changes we may make to our privacy policy in the future will be updated on this page.

Call us

0345 127 7008

When contacting us please have your order number ready so we can route your query efficiently.

(Lines open Monday - Saturday 9am - 5.30pm)

(Lines closed Sunday)

Write to us

Customer Service Department
Wren Kitchens
The Nest
Falkland Way
DN18 5RL